We process all our claims through our EHR, TherapyNotes. All of the demographic and billing information has to be entered for our billing staff to submit and process the claims.
We are unable to submit any claims until the note is completed and signed. Please ensure all notes are completed and signed within 48 hours. If an emergency arises and you are unable to complete a note in the required timeframe, please contact the clinical supervisor to discuss.
Karrie Guariglia is our in house biller who checks all client benefits prior to intake, reviews any denials, and takes care of any billing issues that TN is not able to process. She may email you to request information from your client or to inform you if a claim could not process. Please reply back to her within 48 hours so that she can finish her process.
Our admin staff will complete all payments for the RCCS clients. They may reach out to you if a CC is declined or a client may not be seen until payment is made. Please reply back to them within 24 hours so that they can complete their billing processes.